justFRED.ca
Well-known member
We're a web shop that produces a lot of online video...and we've been slowly moving our gear up the food chain.
A colleague who runs a film / video company graciously lent us one of their Miller tripods for a bunch of shoots and we were hooked.
So after months of drooling, doing online research (including regular checks at b-roll.net), tryouts, and socking away a few bucks from every project, we ordered a Miller DV Solo (the aluminum version) from B&H Photo in New York.
It finally arrived. We went out on the first shoot - and one of the control knobs fell off. WTF? The tiny set screw that holds it onto the shaft was missing.
So a call to B&H. Their solution: Ship the tripod back to NY (from Canada) and they'd replace the screw and send it back to us. That meant customs clearances, shipping both ways, and no tripod for however long it was going to take.
So a call to Miller Canada.
Because we didn't buy it from them - but from 'them' - they would only help if we provided a credit card number. How much would that be? Whatever they felt like charging.
So a call to Miller USA in California.
A missing screw?
Yep.
Which one?
One of the tension control knobs.
We emailed them a photo. A couple of days later, a replacement screw arrived. Gratis.
We know who to call when we order tripod # 2.
Cheers,
George
justFRED.ca
A colleague who runs a film / video company graciously lent us one of their Miller tripods for a bunch of shoots and we were hooked.
So after months of drooling, doing online research (including regular checks at b-roll.net), tryouts, and socking away a few bucks from every project, we ordered a Miller DV Solo (the aluminum version) from B&H Photo in New York.
It finally arrived. We went out on the first shoot - and one of the control knobs fell off. WTF? The tiny set screw that holds it onto the shaft was missing.
So a call to B&H. Their solution: Ship the tripod back to NY (from Canada) and they'd replace the screw and send it back to us. That meant customs clearances, shipping both ways, and no tripod for however long it was going to take.
So a call to Miller Canada.
Because we didn't buy it from them - but from 'them' - they would only help if we provided a credit card number. How much would that be? Whatever they felt like charging.
So a call to Miller USA in California.
A missing screw?
Yep.
Which one?
One of the tension control knobs.
We emailed them a photo. A couple of days later, a replacement screw arrived. Gratis.
We know who to call when we order tripod # 2.
Cheers,
George
justFRED.ca