i recently bought a Nanoflash for use on my 2700 Varicam to record LongGOP and mimic my F800 for two-cam XDCAM shoots. really slick. I was playing with it today and couldn’t get the XDCAM browser to write back to the disc – so on a whim (with very low expectations) i called the sony pro "help line" 1 (800) 883-6817.

i went through 3 prompts and then Lou answered on the first ring. He was GREAT. Listened to my input, made a couple of quick suggestions and then took my number promising to call back. You know how that goes…again, I was skeptical.

Two minutes later my phone rang – Lou had another guy on the line and he listened to me describe my situation. Even though the issue was with one of my settings on the Nanoflash, the guys at sony came through. He picked out the wrong setting (recording 4 channels of audio instead of 8 sometimes prohibits writing to a disc…who knew?) and i was good to go.

I really expected to get lost in a never-ending hold. i got exactly the opposite. If you have a technical issue with a Sony professional product, I wouldn’t hesitate to give them a call.

Nice job, Sony.