Getting frustrated with Teradek

May 7, 2013 forum topics
I ordered a Teradek VidiU from B&H on April 21st. When I ordered it B&H said it would ship within 7-14 days. Today is day 16 and it still hasn’t shipped. It’s not B&H’s fault. They simply haven’t received anything from Teradek. B&H customer service has been great. Teradek however, despite repeated inquires through every channel (including twitter), has been silent and won’t say when any VidiU’s will ship. Very frustrating. Don’t release a new product for sale if you can’t fulfill the orders.